Privacy Policy

1Introduction

puma777 ("puma777", "we", "us", "our") operates the online gaming and sports betting platform accessible at puma777.lat. We are committed to protecting the privacy of all individuals who interact with our platform, including registered Members, prospective Members who browse our website, and individuals who contact us for support.

This Privacy Policy ("Policy") explains what personal data puma777 collects from you, how we use and store that data, with whom we may share it, and what rights you have in relation to your personal data. This Policy applies to all services offered by puma777, including the Live Casino, Sportsbook, Slots, Table Games, and Lottery 4D sections of the platform.

By registering an account on puma777 or by continuing to use our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, please do not use the puma777 platform.

2Data We Collect

puma777 collects personal data from you in the following circumstances and categories:

2.1 Registration Data. When you create a puma777 account, we collect your full legal name, date of birth, Malaysian identity card number or passport number (for age and identity verification), mobile phone number, email address, and preferred deposit currency.

2.2 Identity Verification Data. To comply with our Know Your Customer (KYC) obligations, puma777 may request copies of government-issued identification documents, proof of address (such as a utility bill or bank statement issued in Malaysia within the past 90 days), and selfie photographs for facial verification purposes.

2.3 Financial Data. When you make a deposit or withdrawal, puma777 collects your payment method details. For bank transfers, this includes your bank name, account number, and account holder name. For e-wallet payments (Touch n Go eWallet, Boost, GrabPay), we collect your registered e-wallet mobile number. For cryptocurrency transactions, we record your wallet address. puma777 does not store full card numbers or CVV codes.

2.4 Gaming Activity Data. puma777 collects records of all games played, bets placed, wagering amounts, game results, session durations, and promotional participation history associated with your account. This data is collected for account management, dispute resolution, and responsible gaming monitoring purposes.

2.5 Technical and Device Data. When you access puma777, we automatically collect your IP address, device type and operating system, browser type and version, screen resolution, and session timestamps. This data is used for platform security, fraud detection, and performance optimisation.

2.6 Communications Data. When you contact puma777 support via live chat, email, or any other channel, we retain records of those communications including the date, time, channel, and content of the interaction, for quality assurance and dispute resolution purposes.

3How We Use Your Personal Data

puma777 uses the personal data collected from you for the following purposes:

• To create, verify, and administer your puma777 account and maintain accurate account records.
• To process deposits, withdrawals, and other financial transactions in Malaysian Ringgit (MYR) and supported cryptocurrencies.
• To verify your identity and age (21+) in compliance with our responsible gaming obligations and applicable regulations.
• To detect, investigate, and prevent fraud, money laundering, account abuse, and other prohibited conduct on the puma777 platform.
• To provide customer support, resolve disputes, and respond to account inquiries.
• To send you transactional notifications, account alerts, and — where you have consented — promotional communications about puma777 offers and bonuses.
• To monitor your gaming behaviour for responsible gaming purposes, including identifying patterns consistent with problem gambling.
• To improve, maintain, and secure the puma777 platform and to conduct internal analytics and product development.
• To comply with applicable legal, regulatory, and audit obligations.

4Legal Basis for Processing

puma777 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the puma777 Terms and Conditions, including account management and payment processing.
• Legal Obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, KYC requirements, and gaming authority directives.
• Legitimate Interests: Processing for fraud prevention, platform security, dispute resolution, and internal analytics, where our interests do not override your fundamental privacy rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw your consent at any time by contacting puma777 support.

5Data Sharing and Disclosure

puma777 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We may, however, share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: Banks, e-wallet operators (including Touch n Go eWallet, Boost, GrabPay), and cryptocurrency processing services, for the purpose of executing your financial transactions.
• Identity Verification Providers: Third-party KYC service providers engaged by puma777 to conduct identity and age verification.
• Game Content Providers: Licensed game studios (such as Pragmatic Play, PG Soft, Habanero) may receive anonymised session data for game performance reporting purposes. They do not receive your full identity or financial data.
• Regulatory and Law Enforcement Authorities: Where puma777 is legally compelled to disclose personal data in response to a court order, regulatory investigation, or law enforcement request.
• Professional Advisors: Legal, accounting, or auditing firms engaged by puma777 under binding confidentiality obligations.

Any third party receiving personal data from puma777 is contractually required to maintain data confidentiality and to use the data only for the specified purpose.

6Cookies and Tracking Technologies

The puma777 website uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, remember your platform preferences, and gather aggregate analytics data about how Malaysian players use the puma777 platform.

The categories of cookies used by puma777 include:

• Strictly Necessary Cookies: Required for core platform functionality, including maintaining your puma777 login session and processing transactions. These cannot be disabled.
• Performance Cookies: Collect anonymised data about page load times, error rates, and navigation patterns to help puma777 improve platform performance.
• Functionality Cookies: Remember your language preferences, display settings, and preferred game categories within puma777.
• Analytics Cookies: Aggregate, anonymised data used by puma777's internal analytics team to understand usage patterns and product development priorities.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair the functionality of the puma777 platform.

7Data Retention

puma777 retains your personal data for as long as your account remains active and for such periods thereafter as are required to satisfy our legal, regulatory, and audit obligations. Specifically:

• Account registration and identity verification data is retained for a minimum of five (5) years after account closure, in compliance with applicable AML and gaming authority record-keeping requirements.
• Transaction and wagering records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for three (3) years from the date consent was given or withdrawn.

Upon expiry of the applicable retention period, puma777 will securely delete or anonymise your personal data in accordance with our internal data destruction protocols.

8Your Rights

As a puma777 Member and data subject, you have the following rights in relation to your personal data held by puma777:

• Right of Access: You may request a copy of the personal data puma777 holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your puma777 account.
• Right to Erasure: Subject to our legal retention obligations, you may request deletion of your personal data. Note that data subject to AML or gaming authority retention requirements cannot be deleted early.
• Right to Restriction: You may request that puma777 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to puma777, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing based on puma777's legitimate interests, subject to puma777 demonstrating compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact puma777 support. We will acknowledge your request within 5 business days and aim to respond fully within 30 days.

9Data Security

puma777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmissions between your device and the puma777 platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls limiting internal access to personal data to authorised personnel with a legitimate need.
• Two-factor authentication options for puma777 account access.
• Automated intrusion detection and anomalous login monitoring systems.
• Regular internal security audits and penetration testing of the puma777 platform infrastructure.

While puma777 takes all reasonable precautions to secure your personal data, no data transmission over the internet or electronic storage system is completely invulnerable. puma777 cannot guarantee absolute security but will notify affected Members promptly in the event of a data breach affecting their personal information.

10Children and Minors

The puma777 platform is strictly for individuals aged 21 years and above. puma777 does not knowingly collect personal data from persons under the age of 21. If puma777 discovers that personal data has been collected from a minor, the account will be immediately terminated, all data will be deleted, and any funds held in the account will be returned to the payment source after verification. If you believe a minor has registered on puma777, please notify us immediately via our support channel.

11Changes to This Privacy Policy

puma777 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, puma777 will notify registered Members via their registered email address and/or a prominent notice on the puma777 website at least 7 days before the updated Policy takes effect. Continued use of the puma777 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

12Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have concerns about how puma777 handles your personal data, please contact our Data Protection team via:

• Live chat: Available 24/7 on the puma777 website — the fastest channel for urgent data requests.
• Email (plain text — not a clickable link): [email protected]

puma777 will acknowledge all formal privacy requests within 5 business days and will endeavour to provide a full response within 30 calendar days of receipt.